At Carelever, we pride ourselves on our commitment to delivering exceptional occupational health technology solutions. We understand the importance of trust and reliability when it comes to managing sensitive health data and providing seamless support for health, compliance, and productivity needs. That’s why we are pleased to announce that Carelever has achieved two globally recognised certifications: ISO27001 for Information Security Management and ISO9001 for Quality Management Systems.
This achievement reflects our unwavering dedication to upholding the highest standards in data security and quality management, ensuring that our clients can continue to rely on us as a trusted partner in occupational health technology.
What Is ISO27001 and Why Does It Matter?
ISO27001 is the gold standard for Information Security Management Systems (ISMS). It sets the framework for establishing, implementing, maintaining, and continually improving information security practices. While ISO27001 certification is voluntary, it has become an essential requirement for companies managing sensitive data—especially in light of recent high-profile data breaches involving organisations like Optus, Latitude, and Medibank.
For Carelever, achieving ISO27001 demonstrates our proactive approach to safeguarding client and employee data. From multi-factor authentication (MFA) to robust encryption and secure hosting on Amazon Web Services (AWS) in the Asia Pacific Region, we employ best-in-class practices to ensure the confidentiality, integrity, and availability of all information stored within our platform.
What Is ISO9001 and Its Relevance to Carelever?
ISO9001 focuses on Quality Management Systems, emphasising consistency, customer satisfaction, and continual improvement. This certification reinforces our commitment to providing reliable, high-quality solutions that meet or exceed client expectations.
By achieving ISO9001 certification, we have validated our dedication to structured, efficient processes and the delivery of consistent results. It also underscores our focus on innovation and responsiveness, qualities that set us apart in the occupational health technology sector.
The Certification Journey: A Team Effort
Achieving ISO27001 and ISO9001 certifications required meticulous planning, coordination, and collaboration. Our journey began with the development of an Integrated Management System (IMS), encompassing IT policies, processes, and quality assurance documentation. We partnered with Compass Assurance Services to guide us through the certification process, which consisted of two rigorous phases:
- Phase 1 Audit: A thorough assessment of our readiness to comply with ISO requirements.
- Phase 2 Audit: A formal evaluation to confirm adherence to the stringent standards outlined by ISO27001 and ISO9001.
This comprehensive process enabled us to refine our approach to risk management, business continuity, and service delivery—ensuring that our clients benefit from enhanced security and consistent quality.
Why ISO Certifications Are Essential for Occupational Health Technology
As a provider of occupational health technology, Carelever plays a vital role in managing sensitive health and compliance data for businesses across various sectors. By achieving ISO27001 and ISO9001 certifications, we:
- Reassure Clients: Demonstrating that our security and quality practices meet globally recognised standards provides peace of mind for organizations trusting us with critical health data.
- Enhance Risk Management: Our robust processes reduce vulnerabilities and strengthen our ability to respond effectively to emerging cybersecurity challenges.
- Streamline Compliance: ISO certifications simplify the quality assurance documentation required by clients, saving time and effort for all parties.
- Foster Continuous Improvement: The certification process has sharpened our focus on delivering innovative, client-centric solutions while maintaining rigorous quality and security standards.
Looking Ahead
Achieving ISO27001 and ISO9001 certifications is a milestone that reflects our core values of trust, innovation, and excellence. But this is just the beginning. As we continue to evolve and expand our offerings, we remain committed to providing secure, high-quality occupational health technology solutions that empower businesses to protect their employees, optimise compliance, and achieve their strategic goals.
We’re excited to share this accomplishment with our clients and partners and look forward to building on this foundation to deliver even greater value in the future.